PAYMENTS
What payments methosds are accepted on Odonla?
| Payment Option | Customer Experience | Best Use Case |
|---|---|---|
| Card (Visa/Mastercard/Verve/AmEx) | Online card entry | Global & regular online shoppers |
| Bank Payment | Bank login/OTP | Bank-centric users |
| Transfer | Unique account payment | Direct bank real-time transfer |
| USSD | Dial code on phone | Non-smartphone/low-data users |
| Mobile Money | Wallet payment | Mobile-first regions |
| Apple Pay | Device wallet | Apple ecosystem users |
| QR & EFT | Scan/redirect | Regional payment methods |
| Wallets (OPay/Pocket) | App redirect | Local wallet users |
| POS Terminals | Physical retail | In-store payments |
How secure is my payment information on Odonla?
Odonla prioritises customer payment security with encryption and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.
What do I do if my payment is declined?
If your payment is declined, you can check the following to resolve the issue:
- Check the spelling and billing information you entered for accuracy.
- Ensure that your credit card has sufficient funds or that your bank account has enough balance.
- Check if there are any restrictions on your card, such as a daily spending limit.
- Make sure your card has not expired.
If you’ve checked the above and your payment is still declined, you can contact Odonla customer service for assistance via our live chat.
Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to Odonla customer service for a faster resolution.
Can I pay cash on delivery for my orders?
It is advisable to pay for your order using our Paystack payment gateway as it offers a more convenient and hassle-free experience.
What should I do if I have been charged twice for the same order?
Please provide the following information to Odonla customer service when reporting a double charge:
• Your name and email address are used to place the order.
• Order number and date of purchase.
• Details of the double charge (amount, date, and transaction number).
Odonla customer service will assist you in resolving the issue and arranging for a refund if applicable.
How do I know if my payment has been processed successfully?
Step 1: Go to the “Orders” section in your account dashboard.
Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be “Confirmed.”
You will also receive a confirmation email from Odonla after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact Odonla customer service via our live chat.
Can I cancel my order and get a refund after payment has been made?
How long does it take for my payment to be processed?
Most payments on Jumia are processed immediately when completed. However, specific processing times may vary depending on the payment method.
To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.