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Return & Refund Policy for Odonla.com

Last Updated: [23/12/2025]

Welcome to Odonla.com. We’re committed to ensuring you have an excellent shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns

1.1 Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect upon arrival.

  • The product is significantly different from what was described on our website.

  • The return request is made within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging with all tags and accessories.

  • Proof of purchase (order number or receipt) is required.

2. Return Process

  1. Contact Support:
    Email our Customer Service within 7 days of delivery at:
    support@odonla.com or through our contact form.

  2. Provide Details:
    Include your order number, reason for return, and photos if the item is damaged or incorrect.

  3. Return Authorization:
    Once approved, we will send you a Return Authorization and instructions on how to send the item back.

  4. Return Shipping:
    The cost of return shipping is:

    • Covered by Odonla.com if the item is defective or incorrect.

    • Covered by the customer for other return reasons (unless otherwise stated).

3. Refunds

3.1 Refund Eligibility

Once we receive and inspect your returned item:

  • If approved, your refund will be processed.

  • You will be notified via email when your refund is initiated.

3.2 Refund Method & Timeline

  • Refunds are issued to the original payment method used for purchase.

  • It may take 3–14 business days for the refund to appear on your payment statement, depending on your bank or card issuer.

4. Exchanges

If you want to exchange a product:

  • Contact us within 7 days of delivery.

  • Exchanges are subject to availability.

  • If the product you want isn’t available, you may receive a refund.

5. Non-Returnable Items

Certain items cannot be returned or exchanged unless damaged or faulty:

  • Perishable goods

  • Custom-made products

  • Items marked “Final Sale”

  • Hygiene products once opened

6. Cancellation Policy

  • Orders may be cancelled within 24 hours of placement if they haven’t been processed for shipment.

  • Once shipped, orders cannot be cancelled, but you may return the item following the return process.

7. Faulty or Damaged Goods

If you receive a faulty or damaged item:

  • Contact us within 48 hours of delivery with photos and description.

  • We will prioritize your case and offer a replacement or refund.

8. Contact Us

If you have questions about returns or refunds:

📧 Email: support@odonla.com
📞 Phone: 0704 720 0028

📍 Address:

Plot 13, SB Akinwumi Layout

Off Ashi Road, Ibadan

Nigeria

9. Updates to Policy

We may update this policy occasionally. The “Last Updated” date at the top will change accordingly.